How can we help?

WakeMind uses iOS AlarmKit, which fires even when the app is closed and continues through Low Power Mode. The most common causes are: (1) the alarm toggle was off — open the Alarms tab and confirm the row shows lavender; (2) the phone was completely powered down before the fire time — keep it plugged in overnight; (3) the alarm was set for a day not in your repeat schedule. If none of these apply, please email us with your alarm time and the date — we keep server-side logs that can pinpoint the issue.

Open Settings → Voice or the Alarm edit screen and re-select your preferred voice. Briefings are pre-generated overnight, so a voice change you made today applies to tomorrow's briefing onward — older briefings keep their original voice. If your selected voice is sounding mechanical, try toggling it off and back on to force a fresh sync.

Weather requires Location While Using permission (Settings → WakeMind → Location). Calendar requires read access (Settings → WakeMind → Calendars). If both are granted and information is still missing, the briefing was likely generated before the permission was given — the next briefing will include it.

Yes. WakeMind alarms are independent of iOS Clock. Many users keep an iOS Clock alarm 5 minutes after their WakeMind alarm as a backup while they get used to the gentle wake.

iPhone Settings → tap your name → Subscriptions → WakeMind → Cancel. Your access continues until the end of the current billing period — you will not be charged again. WakeMind never asks you to fill out cancellation forms or talk to anyone.

If a charge appeared after cancellation, the cancellation likely occurred after the auto-renew had already processed (Apple renews up to 24 hours before the period ends). Refunds for these cases go through Apple at reportaproblem.apple.com — we don't have direct access to your billing.

Open the iOS Settings → your name → Subscriptions → WakeMind → tap the plan you want. Apple handles the proration. The new plan starts immediately.

If your subscription is active but Pro features aren't unlocking, force-quit and reopen the app — this triggers a re-sync with Apple. If the issue persists, sign out and back in (Profile → Sign out). Still stuck? Email us with the Apple ID email associated with the purchase and we'll resolve it.

On the sign-in screen, tap "Forgot password?" — we send a reset link to your account email. The link is valid for one hour. If it does not arrive, check spam, or email us and we'll trigger one manually.

In the iOS app: Profile → Settings → Account → Delete Account. This permanently removes your alarms, journal entries, mood records, and account from our servers within 30 days. The action cannot be undone. If you cannot access the app, email us from the address associated with your account and we will process the deletion within 7 days.

Journal export is on the roadmap. In the meantime, email us with the date range you need and we will send your entries as a JSON or PDF file within 3 working days. We will only respond to the email address associated with your account.

Yes. Voice journals are encrypted in transit and at rest. We do not transcribe them server-side except when you explicitly request transcription. We never share or sell journal content. Full details are in our Privacy Policy.

Email [email protected] with: (1) what you were doing, (2) what you expected, (3) what actually happened, and ideally a screenshot or screen recording. iOS lets you record your screen via Control Center. Bug reports go straight to the founder, not a queue.

We read every feature request. The fastest path is a one-line description of the problem you're trying to solve (we'd rather hear the problem than the solution). Email it to [email protected] with subject "Feature request: [topic]".

In the App Store listing, tap "Version History" to see what changed in each release. We also post longer-form release notes on the blog when meaningful features ship.